Returns, Refunds & Shipping Policy

At MonsteraEtc, considerable care goes into growing, selecting, preparing, and packing plants for shipment. Because plants are living, perishable items, all plant sales are final. Customer-initiated returns and exchanges are not accepted unless specifically authorized by MonsteraEtc.

That said, I want you to be happy with your purchase. If something genuinely goes wrong with an order, please contact me promptly so I have an opportunity to evaluate the situation and work toward a reasonable resolution.

Plant Condition & Shipping

Plants are living specimens, and some degree of shipping and acclimation stress is possible. Minor leaf damage, bent or lost leaves, cosmetic discoloration, temporary wilting, or similar changes that do not materially affect the health or viability of the plant are not considered defects.

Unless otherwise stated in the individual listing, plants may be shipped bare-root or in sphagnum when appropriate to reduce shipping weight and protect the plant during transit.

Decorative pots, cachepots, stakes, moss poles, and other containers or accessories shown in photographs are not included unless specifically stated in the product listing.

Buyers are responsible for researching and providing appropriate environmental conditions and care for the species or cultivar purchased.

Imported Plants

Imported plants offered through the MonsteraEtc website are held for a minimum of 30 days after arrival and will be rooted and established prior to shipping.

Importing and acclimating tropical plants can result in cosmetic damage to older foliage even after a plant has successfully established new roots. When applicable, existing damage or other significant concerns will be disclosed in the listing description and/or visible in the listing photographs.

Shipping, Weather & Delivery

MonsteraEtc ships from Florida, and temperatures at the destination may differ substantially from those at origin.

When available, heat or cold protection may be purchased for shipments traveling during temperature extremes. Customers are responsible for determining whether weather protection is appropriate for conditions at their destination.

Customers are also responsible for monitoring tracking information and promptly retrieving packages upon delivery.

MonsteraEtc cannot assume responsibility for damage caused by carrier delays, mishandling, loss, prolonged exposure to heat or cold, delayed package retrieval, incorrect delivery information supplied by the customer, or other circumstances outside our reasonable control.

Shipping insurance may be available for purchase and is strongly recommended, particularly for rare or high-value specimens.

If an insured shipment is lost or damaged in transit, please contact me promptly. I will assist with documentation reasonably necessary to pursue the applicable carrier or insurance claim.

Problems With Your Order

Please inspect your order promptly upon delivery.

If a plant or item arrives with a significant problem affecting its health or viability, or if you believe there has been an error with your order, contact monsteraetc@gmail.com within 24 hours of delivery.

Please include clear photographs showing:

• the plant or item as received;
• the shipping box;
• the internal packaging; and
• any visible damage relevant to the claim.

Please retain the plant or item, shipping box, and all original packaging until the matter has been fully resolved. Additional photographs and/or return of the plant or item may be required.

Once a problem has been reported, please do not discard, repot, propagate, divide, cut, treat with chemicals, or otherwise materially alter the plant until the claim has been resolved or MonsteraEtc has provided instructions.

If MonsteraEtc shipped the incorrect plant or item, I will make it right.

Other concerns will be evaluated individually. Contacting MonsteraEtc does not guarantee a refund, replacement, store credit, or other compensation, but I will make every reasonable effort to reach a fair resolution when a legitimate problem has occurred.

Scratch & Dent, Rehab Plants, Nodes & Other Reduced-Condition Plants

Plants offered through MonsteraEtc as Scratch & Dent, Rehab, Ugly Duckling, Nubbins, Nodes, or other reduced-condition plants are intentionally offered at reduced prices because of their condition.

These plants may have cosmetic damage, missing or damaged foliage, import or shipping stress, compromised or developing root systems, previous pest-related damage, recent propagation, or other known conditions that make them unsuitable for sale as standard retail specimens.

They are offered specifically for buyers who are comfortable rehabilitating, rerooting, propagating, or otherwise providing additional care to a plant that may require recovery.

The condition of each plant will be represented as accurately as reasonably possible through the product description and/or photographs available at the time of sale. Buyers should review the entire listing carefully and are encouraged to ask questions before purchasing.

All Scratch & Dent and Rehab plants are sold AS-IS and at a reduced price in consideration of their disclosed condition.

There is no guarantee that a reduced-condition plant will recover, root successfully, produce new growth, retain existing foliage, or survive.

Refunds, replacements, credits, or other compensation will not be provided for defects, damage, decline, or loss associated with the condition for which the plant was sold.

This limitation does not apply if MonsteraEtc ships an item other than the one purchased or otherwise makes an error in fulfilling the order.

Refund Requests & Authorized Returns

All sales are final, and customers do not have an automatic right to return a plant or item.

However, if a customer requests a refund, replacement, store credit, or other financial remedy, MonsteraEtc reserves the right to require return of the original plant or item before any remedy is issued.

When MonsteraEtc requires a return in connection with a customer-requested refund or other remedy, return shipping is the responsibility of the customer.

The plant or item must be returned according to instructions provided by MonsteraEtc and in the condition in which the claim was made.

Failure or refusal to return the plant or item when requested may result in denial of the refund or other requested remedy.

Authorization to return a plant or item does not itself guarantee a refund. Refund, replacement, credit, or other eligibility will be determined after the circumstances of the claim and, when applicable, the returned plant or item have been evaluated.

Unauthorized returns will not be accepted.

If a return is necessary because MonsteraEtc shipped the incorrect plant or item or otherwise made a fulfillment error, MonsteraEtc will be responsible for reasonable return shipping costs.

Exchanges

MonsteraEtc does not offer routine exchanges of live plants.

If there has been a fulfillment error or another exceptional circumstance, any replacement or exchange will be evaluated individually.

Order Cancellations

Orders may begin processing shortly after they are placed. Cancellation requests are not guaranteed and must be made before an order has been packed or transferred to the shipping carrier.

Once an order has shipped, it cannot be canceled.

A Final Note

I take pride in the plants I grow and sell, and I want collectors to be pleased with what they receive.

Plants are living organisms, however, and shipping them is inherently different from shipping ordinary merchandise. Some cosmetic change or acclimation stress can occur even when a healthy plant has been carefully packed and transported.

If something genuinely isn't right with your order, please reach out sooner rather than later and give me the opportunity to help.